Sandbox Profiles are now available in the Alloy Testing Suite for Journeys clients. Sandbox Profiles enables clients to autonomously test out scenarios that require a coerced value directly within the platform instead of having to use any external developer tools.

In order get started with Sandbox Profiles, navigate to the Journey builder and click on the Test button on the top right to open up the Testing Suite.

If you’d like to try Journeys, reach out to your CSM or [email protected] to learn more.

Alloy's FinCEN integration now supports the full SAR lifecycle - initial, amended, and continuing reports! With the addition of continuing reports, clients can report when an entity continues to conduct activity in the 90 days since the last successful report submission. Field level validations help agents provide all of the required information to submit to FinCEN, reducing the chance of a report being rejects and helping agents spend less time updating and re-submitting reports.

Please reach out to your CSM or [email protected] if you'd like to be set up with this feature.

Clients using Journeys can now upload and test batch files directly within the Alloy dashboard. The file will be checked for any formatting or validation errors prior to running the test, and once complete, you’ll be able to view the results in the dashboard. This functionality is applicable for KYC and KYB use cases, including applications with multiple entities.

To get started, go to the Journeys page and click the vertical ellipses on the right of your chosen draft Journey, and select ‘Run Test’ which will open the Testing Suite.

Once you’ve selected the environment you want to run your test in (Sandbox or Production), you’ll be prompted to upload your data.

You can either upload a file from your computer (or download our template) or manually input your data into the table. Our validation tool will test if the batch file you have prepared for upload is in the correct format and surface any errors for you to resolve before running the test.

Once your data has been successfully uploaded, click ‘Run Test’. You’ll receive a confirmation within the dashboard once all applications have been created and you’ll be able to click ‘View Results’ to view all the applications that were a part of the batch file.

Once you click ‘View Results’, you’ll be directed to the Application Queue page and the search will automatically filter for the batch token that was applied to your batch test. The applications within the view will only include the applications that were a part of the batch file you uploaded. You can then click the ‘Export CSV’ button on the top right to download a report of these applications and their details.

Please note that clients can also run batches via API by using this endpoint. Please see our API Reference for more details.

Clients using Journeys can now utilize the new Reporting and Analytics page directly within the Alloy dashboard to better measure and optimize their policy performance over time.

If you are already using Journeys, you’ll see that your homepage is now the Reporting and Analytics page. You will be able to view the following charts to derive insights:

• Auto-decisioned Application Status: view the number of applications which are auto-approved, denied or sent to manual review in both an aggregate and over time view

• Final Application Status: view a breakdown of final status for completed applications

• Open Application Status: view a breakdown in the status of open applications

• Reviewed Application Status: view the final status of applications that required a review within a Journey

• Data Sources: view a breakdown in data source usage used within a Journey

To obtain a more granular look at the data, you will also be able to filter for specific Journeys (‘Journey name’), Versions, Date ranges (‘Created at time frame’, ‘Updated at time frame’), Archived status, Environment, Assignee, Tags, Reason codes, Outcome reasons, Data Sources, and Fraud Scores. Applying the filter criteria at the top will automatically refresh the graphs and display data that meets your applied criteria. After applying the filter criteria, you can click ‘View Application’ on the top right to view applications that meet the applied criteria within the Application Queue. These results can also be exported by clicking the ‘Export CSV’ button on the top right.

Please note, agents have been automatically permissioned to view the Analytics dashboard. To restrict access, navigate to Settings and uncheck ‘Agents can view the analytics dashboard’ permission for all role types.

Clients using Journeys can now more comprehensively test and optimize the performance of their policies by utilizing Champion Challenger to test different versions of their Journey. Champion Challenger is a tool that allows you to A/B test up to 5 different versions of your decisioning logic and evaluate the differences in performance between the decisioning logic. Previously, Champion Challenger was only available for testing at a workflow level.

To get started, navigate to the Journey Versions page for the Journey you wish to test. Click on the vertical ellipsis menu of a draft version that you want to test against the active version (champion), and then click Run Test which will bring you to the Testing Suite.

Select Champion Challenger to start configuring your test.

Next, select up to 4 versions you want to include in your test. The active version of your Journey (aka the Champion) will be selected by default.

Then, configure the percentage allocation for each version. You can also choose to enter a sample size and start and end date on this screen. The Champion Challenger test will automatically end once either the sample size or end date is reached.

On the last screen, confirm the details of your test and click Start Test.

You will then be able to view progress and results of the test on the Journeys Versions page.

Agents using Journeys can now escalate applications to other agents within a specific role type, allowing for more efficient review of applications and streamlined collaboration among teams.

Once the application is escalated, it automatically will be assigned to an agent within that role that has the most bandwidth. Agents who receive the escalated application will be notified in the dashboard and will also see an escalated badge next to the application within the Application Queue.

To get started, navigate to the Application Queue and select an application. In the Application view click the vertical ellipses menu on the top right corner and the click on ‘Escalate Application’.

You will then be prompted to enter the following details: the role type you’d like to escalate to, the reason why you’d like to escalate, and any notes you’d like to leave for the agent that is receiving the escalated application. Click ‘Submit’ once you’ve completed the required fields and you’ll receive a confirmation message that says the “Application escalated successfully”.

Agents can check if they’ve been assigned an application in the Application Queue in the column ‘Assignee’ followed by an orange escalation badge. The escalation badge will disappear once the agent takes an action on the application.

Clients using Journeys can now set and save filters as a Saved Search within the Application Queue to create more simplified and efficient custom review queues for different role types.

A Saved Search can be assigned to a specific role within the Settings page. Once assigned, users with this role type will automatically see applications with the pre-set filters from the Saved Search. For example, if a Saved Search is created with filters for applications that require a fraud review and then assigned to the fraud team, this team will only see applications that require a fraud review without needing to manually filter for them each time.

To get started, navigate to the Application Queue and set the filters you want. Next, click the ‘Save Search’ button on the top right.

You will then be prompted to enter details about the Saved Search such as name, description, and whether the search is to be viewable by all employees. Click Save once you’ve completed the required fields.

To view all the Saved Searches in a particular account, navigate to Settings > Searches.

To assign a Saved Search to a role, navigate to Settings > Roles and click on the role. Next, click on the Default Searches tab and you’ll see a dropdown for the Application Queue. If you click on the Application Queue drop-down, you’ll see a list of all the saved searches and you can select the one you’d like to assign to that role type.

Clients can now set custom review types and outcomes in Journeys to fit their risk policies and allow their teams to work more efficiently. Previously, only the default Manual Review type and Approved and Denied outcomes were available.

To configure a custom review type, go to the Journeys page and click on ‘Manage Actions’ on the top right. Click ‘Add Action’ on the Actions page.

Indicate the name of the custom review type in ‘Action Name’ and select ‘Review’ as the Action Type. To configure a custom outcome, click ‘Create New Outcome’ at the bottom of the window. Once you’ve completed the prompted fields, click ‘Save’ and this review type and its associated outcomes will now be saved and ready for you to use within a Journey.

The new review type can then be configured in a Journey under the ‘Review’ dropdown menu. Please note: the Manual Review option will still be accessible by default and will only have an approved and denied outcome.