New Features

Self-serve attribute management in the Partner Center

 

 

You can now create and manage the attributes that turn Partner Solution data into decision-ready values in your workflows.

You can now browse, create, and manage solution attributes from each integration page within the Partner Center. Attributes translate raw JSON from a partner solution's API response into clean, usable values you can reference in workflow rules. Until now, creating or changing them required Alloy involvement. This update puts that control in your hands.

With the Attribute Tool, you can:

  • Leverage pre-built attributes from Alloy: Get started faster with a library of pre-built attributes for every partner integration, alongside your custom ones. Filter to see which are active in your workflows to make it simpler to audit and refine your decisioning logic.
  • Build custom attributes: Create attributes tailored to your needs, validated as you go. Load a sample API response, test your selector, and confirm everything resolves before saving. Custom attributes stay private to your account.
  • Transform complex data with JQ: Parse arrays, handle nested fields, and apply custom transformations with JQ expressions.
  • Track every change: Each integration includes a changelog that records what changed, when, and by whom, including field-by-field before/after values.

To get started, go to the Partner Center  in your dashboard, select a solution, and open the new ‘Attributes’ tab. Admin roles have access by default, and permissions can be managed per role in Settings. You can find more details in this guide.

AI Assistant landing page

AI Assistant Homepage

Alloy's AI Assistant now has a dedicated landing page in the platform, making it easier to explore available use cases and identify where AI-powered automation can fit into your workflows.

Browse starting points across use cases like KYC and AML Investigations. Each page outlines what AI Assistant can do, what it can automate, and how it can be customized to your workflow, with the option to request more information or a POC directly from the page.

The new AI Assistant menu item is available in the main navigation for all Alloy clients.

What we shipped (May ‘26 - July ‘26)

2026 July product updates alloy blog

A more powerful (and auditable) AI Assistant, self-service login aggregations, faster Journeys, and more. Catch up on everything we shipped in July.

New Sidebar Navigation

Nav Diff

We've redesigned the sidebar to help your team navigate the Alloy platform more efficiently. The updated layout groups related actions together, introduces a clearer hierarchy, and improves readability in the collapsed state, making it easier to find what you need with fewer clicks.

What's new

  • A clearer hierarchy: Related pages and tools are now grouped together, reducing the time spent searching across the platform.
  • Improved readability: Clearer labels and organization make the collapsed navigation easier to scan without expanding the sidebar.
  • Switch environments more easily: Move between environments directly from the sidebar with fewer clicks. 

If you'd like more time to adjust, you can switch back to the previous navigation from the new Beta Features tab in Settings. This option will be available until October 28, 2026.

Workforce Analytics

Managing your team's performance and queue capacity just got a lot easier.

We're excited to introduce Workforce Analytics, your new tool for tracking agent and team performance directly within Alloy. Workforce Analytics gives Agent and Operations Managers visibility into team performance, queue volumes, and individual output, so you can make smarter staffing decisions and keep queue wait times down, without relying on manual reports.

With Workforce Analytics, you can:

  • Measure agent performance: Track individual output to identify top performers and surface coaching and training opportunities across your team.
  • Understand team capacity: Monitor overall review volumes and estimate team capacity to make more informed staffing decisions.
  • Act on top KPIs: Access high-level insights with deep-links into specific sections so you can quickly get to the data that matters most.

Workforce Analytics is available for accounts utilizing Journeys and roles with the "Agent can view workforce analytics" permission enabled. To get started, navigate to the Analytics section in your Alloy dashboard.

What we shipped (Feb. ‘26 - April ‘26)

From deeper Fraud Signal context to perpetual KYB and a more powerful AI Assistant, Q1 was a big quarter. See everything we shipped in our latest blog post.

Backtesting for Workflows

Testing workflow changes before they go live is now easier than ever.

We're excited to introduce Backtesting, your new tool for validating workflow logic against real historical data before making any changes active. Backtesting allows you to replay past events through a test version of your workflow and compare outcomes side by side, all without touching your production environment.

With Backtesting, you can:

  • Validate before go-live: Confirm your workflow is behaving as expected by running historical data through it before setting it active.
  • Experiment safely: All results are fully informational and excluded from live queues, analytics, and billing. There's no risk in testing.
  • Optimize continuously: Measure how rule or threshold changes affect outcomes and alert volumes without waiting for new data to come in.
  • Investigate outcome shifts: Click into any individual evaluation to view rule explainability and see exactly which rules fired and why.

To get started, open any workflow, click "Test," and select the Backtest option from the Testing Suite. You can also check out this guide for more information.

What we shipped (Nov. ‘25 - Jan. ‘26)

Actionable, agile and easy - over the last year we shipped a wave of new features to help teams stay ahead of fraud risk while growing their business. Learn more about everything we released last year in our latest blog post.

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