Clients using the credit panel will now be able to view payment history for the tradelines returned from TransUnion, whenever they are made available in the raw response, so agents can get a better understanding of the creditworthiness of their borrowers and make more informed credit decisions. In addition to TransUnion, Equifax and Experian reports in the US are also supported. Learn more about the earlier release of tradelines for Equifax and Experian in the credit panel in our March 2024 change log.

Ongoing Monitoring clients on Journeys with a single review node can now utilize a more simplified alert review experience to seamlessly promote an alert to a case, which reduces the number of clicks between an alert review and case escalation. 

To get started, select the alert from the Alert Queue, assign to an agent, and click the ‘Review’ button on the top right, which will open up a modal. Update the status to ‘Promoted to Case” and enter the relevant details before hitting ‘Review’, which will create a new case.

Clients utilizing Alloy for account activity monitoring will now benefit from improvements to our review experience to power efficient and informed decision making. 

Agents will be presented with a new Alert view, displaying a richer and contextualized set of customer information, including a consolidated view of all the entity’s contact details on record and recent updates to these details, including any third party data services that were run. Agents will easily be able to see what information has changed and whether that is associated with risky behavior.

Interested in account activity monitoring? Reach out to your Alloy representative to get set up.

Starting on April 19, 2024, users with admin permissions can set up SAML authentication and SCIM configuration within the Alloy dashboard.

Within “Settings” on the left side menu, click “Auth Settings” to begin your SAML and SCIM configuration process.

SCIM will be supported for your identity provider if you use Okta or Microsoft Entra.

Within Auth Settings, click “Enable SAML Authentication” to begin configuring SAML and SCIM.

Select your identity provider.

Provide an SSO URL and Audience URI from your identity provider.

Upload the XML file received from the previous step.

Configure SCIM for your organization (strongly recommended).

Clients on Journeys can now use our Alloy hosted SDK and retrieve links and QR codes via the API to send to their customers in the case of a step-up verification. This is in addition to being able to retrieve links and QR codes manually from the Alloy dashboard in the application queue.

Learn more about the original release of the Alloy SDK hosted link in our January 2024 change log.

Today we released an update to the way bearer tokens are generated to support a more scalable infrastructure.  As a part of this change, we updated the format of the bearer token itself and changed the character length.

Clients who do not validate based upon the length or type of the bearer token will not notice this change. However, clients who do validate based on length or type will not be able to access the Alloy API as of March 22nd, 2024.

Clients on Journeys using the Run Application Form, designed to support in-branch and manual applications, can now more easily utilize it for multi-entity use cases such as business onboarding.

The multi-entity side panel which appears in the Journey Re-run Form is now also displayed in the Run Application Form to allow users to more easily switch back and forth between entities in a multi-entity application as well as adding/deleting entities. 

To start using the Run Application Form, reach out to your Alloy representative.

Clients on Journeys have access to the latest version of Reconciliation Workflows, built for multi-entity applications like joint applications, KYB use case, or business credit underwriting.

To set up a Reconciliation Workflow:

• Click into a Journey
• Click the ellipses in the top right
• Ensure the toggle “Enable Multi-Entity Applications” is turned on. (If you had selected “Application Type = Multi-Entity” for the Journey, this toggle will be turned on by default.)
• Click on the “+” icon to the right of the start of the Journey to add an entity, then click the “+” icon again to add a Reconciliation Workflow.

You can now add a Reconciliation Workflow at the end of a Journey to determine the final Journey outcome across multiple entities. (This is in addition to the Mid-Journey Reconciliation Workflow to determine whether to proceed with the application for reviews of the enrolled entities, or to exit the application early.)

Learn more about Reconciliation Workflows in our demo video. To get access to Reconciliation Workflows, please reach out to your Alloy representative.