Ongoing Monitoring clients will see updates to the Transactions Evaluation page which will provide them with more visibility into transaction-level data to better enable them to navigate and manage reviews more efficiently. To navigate to this page from Case Management, click on the Evaluations icon under the ‘Tags Triggered’ panel to view more details.

Changes include:

• Detailed transaction summary: access more granular, contextual information based on the payment type, allowing for a deeper understanding of each transaction’s context and history.
• Overview of the transaction path: illustrates the status of the payment and how the funds have moved from the source account to the counterparty account.
• Counterparty matches: if you are also utilizing Alloy for counterparty screening, you’ll also be able to view potential watchlist matches related to that transaction and optionally be able to take action on it (i.e. dismiss/suppress or escalate).

Clients on Journeys will see an update in how manual review nodes are surfaced in the Journey Application page, to provide better visibility where multiple rounds of review are required.

For any new or existing Journeys built using manual review nodes, the stepper component on the Application review page will display all manual reviews as separate nodes. All review notes will be visible within the individual manual review nodes.

New levels of permissions and built-in validations are available to set guidelines around how your team interacts with Published Attributes in the Alloy platform. This ensures that only the appropriate Published Attributes can be edited by an agent, and also ensures that certain Published Attributes can be updated only to a value that makes sense.

Admin users are able to set permissions and configurations for editing and updating Published Attributes. Admins are able to:

• Select which Published Attributes can be updated by agents in the dashboard
• Set parameters for the set or range of values that can be accepted in a given Published Attribute

All relevant API endpoints have been updated to ensure that “configurable by agents” and “acceptable values” can be set or updated via API as well as via the dashboard.

In addition, built-in validations will display error messages when:

• An admin attempts to set default values and optional acceptable values that conflict with each other
• An agent attempts to make an invalid update on a Published Attribute on an entity, i.e. an update that falls outside of the set parameters of the Published Attribute

Clients on Journeys will be able to view and search Applications by an External Application ID, a new, reusable external identifier. This identifier can stand for an Application or multiple Applications that are linked within a client’s account, and it can be associated with any number of Journey Applications within Alloy.

Alloy users will be able to search the Application queue by this external application ID to find all associated Journey Applications in Alloy.

In addition, external_application_id is available via the API as:

1. An optional request body parameter to existing Journey Applications.
   1. See API documentation:
      1. Create Journey Application
      2. Re-Run Journey Application
2. As separate Journeys endpoints for clients who would prefer to not have to reference Alloy’s Journey Application tokens.
   1. See API documentation:
      1. Get Latest Journey Application by External Application ID
      2. Update Latest Journey Application by External Application ID
      3. Re-Run Latest Journey Application by External Application ID

Ongoing clients can use the new Multi-Level Attribute (MLA), Count of Days, to return the number of days for which a set of conditions was true for an entity. This can be used to measure how much an entity’s behavior has been suspicious and deviated from the norm over a given time period.

Example use cases:

• Calculate the number of days during which an entity transacted over $10,000 in the past week.
• Calculate the average transaction volumes per day for an entity (the sum of total transactions divided by the count of days in which the entity carried out a transaction).

The Count of Days MLA is available as a filter within the Transaction History service within an Alloy workflow.

Clients can select a custom expiration time for hosted SDK links, in lieu of the default expiration time of two days.

Under SDK Settings in the Alloy Dashboard, scroll to the bottom of the page to see the new setting for adjusting the expiration time of your hosted SDK links.

Learn more about the original release of the Alloy SDK hosted link in our January 2024 change log and the SDK hosted link via API enhancement in our March 2024 change log.

Clients using the credit panel will now be able to view payment history for the tradelines returned from TransUnion, whenever they are made available in the raw response, so agents can get a better understanding of the creditworthiness of their borrowers and make more informed credit decisions. In addition to TransUnion, Equifax and Experian reports in the US are also supported. Learn more about the earlier release of tradelines for Equifax and Experian in the credit panel in our March 2024 change log.

Ongoing Monitoring clients on Journeys with a single review node can now utilize a more simplified alert review experience to seamlessly promote an alert to a case, which reduces the number of clicks between an alert review and case escalation. 

To get started, select the alert from the Alert Queue, assign to an agent, and click the ‘Review’ button on the top right, which will open up a modal. Update the status to ‘Promoted to Case” and enter the relevant details before hitting ‘Review’, which will create a new case.