Alloy now supports custom Outcomes in Workflows and Journeys, which gives users the ability to tailor Outcome names, colors, and icons to better align to your organization’s risk review protocols and provide the right context for Evaluations, Applications, Alerts and Investigations. In addition, you can now add a characteristic to your Outcome letting Alloy know if the Outcome was good, bad, or neutral.

Here's what you should know:

• Any existing or new custom Outcomes can be tailored in Settings
• Preview how the customized Outcome will appear throughout the platform during creation
• View the Workflows and Journeys where an Outcome is actively being used in our enhanced Outcome Settings Page

Transaction & Bank Account details now have a new and improved home within an Investigation. Investigations is our new unified alert triage and case management system that provides agents with a holistic view of entity risk, enabling your team to decision and action on suspicious activity within a single, intuitive interface.

Users can now review transaction history and bank accounts linked to an entity during an Investigation from the new, dedicated tab. Stop a transaction before funds can leave a customer's account, or freeze a bank account exhibiting risky behavior directly from the Investigation UI.

Here's what you should know:

• This feature is available for all clients using Investigations*
• Configure webhooks via Settings to be notified about status updates on transactions and bank accounts, which can be triggered directly from an Investigation
• View a customer's transaction history and linked bank accounts in a dedicated tab within an Investigation
• Update Permissions via Settings to provide specific roles with access to make status updates

*Not on Investigations and keen to learn more? Reach out to your Alloy representative.

We’ve made it easier than ever to stay up to date with what’s new at Alloy. The new Product Updates section brings our changelog right onto the Alloy dashboard, giving you instant access to information about the latest features, enhancements, and improvements—without leaving the platform.

You’ll now see a dedicated feed of recent releases in the dashboard navigation under the Resources section. Each update includes a clear summary, helpful visuals, and direct links to supporting resources. To explore everything we’ve released, click View Entire Update Collection at the bottom of the preview modal, or head straight to the new Product Updates section on the Alloy website.

Clients can now view all entities that were evaluated, were processed through a portfolio evaluation, or were not evaluated but may have been passed on through the Events API or legacy Entities API (for example: if the entity was onboarded outside of your Alloy instance and/or there has been no associated activity that has since triggered an alert, that entity would be considered ‘unevaluated’). Previously, the Entities page only displayed entities that had undergone a real-time evaluation.

Additionally, for clients using portfolio workflows, the Entity Detail page now displays a list of portfolio evaluations that the entity has been shortlisted in. These updates enable Alloy to serve as the single source of truth, providing teams with complete visibility into all the entities in their portfolio and allows them to take action on these entities in the future (e.g. create an investigation on that entity).

Clients on the Alloy SDK can use the Prove Mobile Auth SDK Plugin to automatically verify a customer's device on page load if the device is connected to mobile carrier data and on a supported mobile carrier network. Prove Mobile Auth provides the same level of verification as Prove Instant Link.

Users that have access to multiple Alloy accounts (e.g. Sandbox vs. Production) will now see a warning in the top right of their screen alerting them to the account they’ve switched to.

Clients on the Alloy SDK can use the new IDnow SDK Plugin for document verification and liveness check. IDnow’s Identity Proofing Service (IPS) verifies a customer’s identity based on the live capture of an Identity Document and the customer’s face. IPS is a global service that returns a verdict (success, failure), an analysis of the verdict, data about the individual being verified & submitted documents, as well as a PDF report containing the result of the identity verification.

This system is composed of two elements:

• A REST API for the creation, deletion, and retrieval of the Identity Proofing context and results.
• A WEB SDK that will capture the document and the face of the customer.

Use cases:

• Document verification to validate more than 3,000 identity documents from 195 countries.
• Biometric verification to confirm the existence of an identity and that the person is physically present during the verification process.

Clients now have the ability to link separate transactions using a unique identifier. Common examples of disparate but related transactions that clients may want to link include chargebacks, refunds, and disputes.

This can be used by any client utilizing Alloy for transaction monitoring via the Events API.

With this dedicated field in the Alloy platform, we will be able to build more functionality on top of this unique identifier related to alerts and decisioning capabilities.

To set up transaction linking, please reference our API documentation.