New report shows how banks and neobanks are responding to increased demand for personalized experiences

In a recent independent study conducted by Forrester, The Identity Decisioning Imperative, they surveyed 100 senior executives from large US banks to find out how they are approaching closing the gap between fraud prevention and a seamless customer experience. According to the report, just 9% of banks have found the sweet spot by adopting an Identity Decisioning Platform.

Understand how crime rings operate, why they're the #1 threat to financial organizations, and how to cut their success short.

For fraudsters, GenAI’s effectiveness lies in its ability to generate convincing phishing emails, social engineering scripts, and fake identities faster than ever before. Meanwhile, 93% of financial institutions and fintechs believe that AI will revolutionize fraud detection, and 99% of financial organizations say they are already using AI in their fraud controls. In this accelerating game of cat and mouse, financial organizations need an agile, layered defense system to counter the systemic fraud efficiencies brought on by GenAI.

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