Forrester study highlights how leading banks are solving their identity decisioning problem
Customers expect their digital banking experience to be as easy and fast as sending a friend money on Venmo or ordering an Uber. With the industry-wide rise in fraud, banks have struggled to find fraud mitigation processes that don’t impede the customer experience.
In a recent independent study conducted by Forrester, The Identity Decisioning Imperative, they surveyed 100 senior executives from large US banks to find out how they are approaching closing the gap between fraud prevention and a seamless customer experience. According to the report, just 9% of banks have found the sweet spot by adopting an Identity Decisioning Platform.