View alert details in Case Management

Transaction Monitoring clients can now review the exact activity triggering alerts in Case Management to streamline the review and resolution of cases. Within the case details page, analysts can double click the Alerts tab to view detailed information about the rule and the specific event(s) (e.g. transactions or account level activity) setting off the alert in a pop up.

Depending on the rules, case alert details may include:

  • Date of event

  • Event/transaction description

  • Transaction type

  • Transaction amount

  • Email address, phone number

  • Account balance

Clients will be able to view alert details for the following types of rules:

  • Transaction History
    • Monetary

    • Non-monetary

    • Counterparty

  • Account History
    • PII snapshots

    • Balances.