Multi-entity Journeys now supported

Multi-entity and multi-branch Journeys can now be configured in the Alloy dashboard, supporting use cases that involve multiple entities running through Journeys, such as joint applications, business applications and router flows.

You can also now configure various branches within a Journey to create sub-journeys if you require differing logic for each entity type, for example, a “persons” branch and a “businesses” branch. This allows you to route the entities within an application through the applicable branch.

Multi-entity Journeys example

To learn more about multi-entity Journeys, view our documentation. If you’d like to try Journeys, reach out to your CSM or [email protected] to learn more.