Journey Application Expiration

Clients can now set expiration dates for Journeys which will move applications to an end state based on the configured time-frame. This ensures applications do not remain in a pending state indefinitely and enables more accurate reporting on application decisioning.

To set an expiration time-frame for a Journey, navigate to the Journeys page and click on the ellipsis menu for the Journey and select ‘Set Application Expiration’.

Toggle the ‘Expiration Off’ button and set the expiration timeframe in the ‘Days to Expiration’ field before clicking ‘Save’.

If an application then runs through this Journey and hits the expiration date, the application will automatically move to a ‘Expired’ terminal node and end state.