Auto-assign applications by agent bandwidth
Clients can now have applications automatically assigned to agents when they require a Review. This feature evenly distributes applications across all agents that have permission to review an application.
1. If a client wants to use the auto-assignment functionality, they’ll need to add permissions to the specific role types through the ‘Settings’ page
- The ‘Agent can be auto assigned Journey Applications’ permission should be checked off
2. Once that permission is added, anytime an application requires a Review, it’ll be automatically assigned to the agent with the least number of applications assigned to them.