Reason Codes UI

The display of Reason Codes in the Evaluation page has been redesigned to allow for easier identification and understanding of reason codes.

Reason codes are now categorized accordingly:

• Tagged Reason Codes - returned reason codes that belong to a reason code group and triggered a threshold that has a tag in the workflow. Tagged reason codes will be displayed next to the group name instead of the service name. Furthermore, the associated tag will also be displayed next to its respective reason code group on the right.
• Untagged Reason Codes - returned reason codes that belong to a reason code group that did not have a tag set in the workflow. 
• Unclassified Reason Codes - returned reason codes that are not a part of any reason code group. Previously, these reason codes were not visible in the dashboard.

As part of our ongoing efforts to improve your experience with our dashboard, we are excited to share that starting January 4th you will see changes in how Reason Codes are displayed in the Evaluations page. These changes are designed to provide you with a more intuitive review experience and empower better decision making.