One-Step Alert Promotion for Single Manual Review Nodes

Ongoing Monitoring clients on Journeys with a single review node can now utilize a more simplified alert review experience to seamlessly promote an alert to a case, which reduces the number of clicks between an alert review and case escalation. 

To get started, select the alert from the Alert Queue, assign to an agent, and click the ‘Review’ button on the top right, which will open up a modal. Update the status to ‘Promoted to Case” and enter the relevant details before hitting ‘Review’, which will create a new case.