Well Being

You Will Probably Never Want To Use Uber Again After Seeing What One Driver Said to a Cancer Patient

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uberWelcome to Uber-gate, friends. It's been a not-so-excellent year for the innovative tech company that connects consumers and cars. From rape and racism allegations to initializing smear campaigns on well-known journalists, let's just say it's not all rainbows and kitten deliveries for their PR department recently. And here is one more, truly awful story to add to the mix of already truly awful user nightmares: one rider alleges that her Uber driver berated her for having cancer.

Alexandra Craigle had to cancel her Uber ride one minute after the company's five-minute cancellation policy, when she realized she had forgotten her scarf after leaving a radiation treatment at Memorial Sloan Kettering Cancer Center in New York City. Seems like a situation in which Uber might give someone a pass, right? Wrong. The Uber driver was SO offended by Craigle's cancellation that he repeatedly harassed her via text message and voicemail, accusing her of lying about her cancer treatment and then telling her she deserved her illness. Oh, and he also called her an animal and suggested she “see a head doctor” as well. Unbelievable.

For her trouble, Uber issued Craigle a $30 credit. How thoughtful. Representatives from the company have issued a blanket statement, heavy on the corporate talk and distinctly lacking any trace of human emotion or accountability, saying:

“Uber has a zero tolerance policy for abusive or threatening language on our platform, and as we have done in this instance, we immediately deactivate any driver found in violation of that policy. While the vast majority of Uber driver partners provide five-star trips with each ride, when a driver fails to meet the level of service and courtesy Uber riders know and love, we take action immediately.”

Seems sincere. If this isn't the straw that break's Uber's black car fleet, I don't know what will.

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